Satisfaction Guarantee We stand behind everything we make. If you’re not satisfied with your results within 30 days of receiving your order, reach out to our support team and we’ll work through it with you. Approved satisfaction-based refunds are subject to a 15% Environmental Processing Fee, and original shipping fees are non-refundable. Return shipping is the customer’s responsibility.
Please note: our guarantee covers results, not a change of preference or a product that wasn’t used as directed. We ask that you try the product before requesting a refund.
Order Changes and Cancellations If you made a mistake during checkout (wrong address, wrong item, or unapplied discount code), contact us within 1 hour of placing your order. That’s our window to make edits before fulfillment begins.
Do not place a second order to fix the mistake. We will process the original order as placed unless an edit request comes in within that 1-hour window.
The replacement is a goodwill choice from our side and is non-refundable if not received.
Damaged or Missing Items Received something damaged or missing from your order? Contact us within 24 hours of delivery with photo evidence. Once verified, we’ll send a priority reshipment right away.